OFFICIAL TERMS AND CONDITIONS FOR TICKET SALES AND ADMISSION TO INTERSTELLAR GROOVE
Peas N Carrots Entertainment Pty Ltd trading as Interstellar Groove (ABN 54 647 872 946) (the “Promoter”) is the operator and promoter of the event INTERSTELLAR GROOVE (the “Festival”) which is to be held on private property in Victoria (the “Festival Site”).
The following terms and conditions (“Terms and Conditions”) apply to sale of tickets (“Tickets”) and admission to the Festival.
By purchasing, having someone else purchase or being gifted a Ticket to the Festival or otherwise attending the Festival, you agree to bound by and follow the Terms and Conditions. The Promoter reserves its right to vary the Terms and Conditions at any time, and will post such changes on its event pages / communication channels.
Tickets:
1. To attend the Festival, you must show a valid Ticket.
2. Tickets may be purchased from OUR authorised TICKET PROVIDER ONLINE, HUMANITIX, OR FROM SELECTED promoters (“Hard Copy Tickets”). The Promoter may also gift you a complimentary Ticket.
3. Unless otherwise authorised by the FESTIVAL , Tickets may ONLY BE RE-SOLD VIA THE APPROVED HUMANITIX RESALE FUNCTION WHICH WILL BE LIVE LATER IN THE YEAR.
4.NAME CHANGES & TICKET TRANSFERS:
Humanitix is the approved resale provider for INTERSTELLAR GROOVE FESTIVAL . All resale and/or ticket name changes must be actioned through your Humanitix order. We cannot confirm the validity of any ticket exchanged outside of Humanitix resale. Publicly available resale tickets are available via the resale page which will be available later in the year closer to the festival date.
If your Ticket does NOT show the name that matches your Legal ID at the gate, then, for safety and security reasons, your Ticket may be deemed invalid and you may not be allowed entry to the festival.
5.HOW DO I CHANGE THE NAME ON MY TICKET?
Name changes will be available once our official resale opens closer to the event. We'll communicate when this is live.
When resale opens, you'll be able to transfer your ticket to another person via a private link — your original order will be refunded and a new ticket issued to the new person. There is no extra charge for this.
Keep an eye on your inbox and our socials for updates on when resale opens.
6. All E-Tickets are printed with a name. If you attempt to use an E-Ticket to enter the Festival, you must either: a. Be the person listed on the E-Ticket (and show Valid ID bearing the same name as on the E-Ticket); or b. Come with the person listed on the E-Ticket (who shows Valid ID bearing the same name as on the E-Ticket). “Valid ID” means a valid passport, Australian driver’s licence or keypass.
7. The Promoter will not replace lost, stolen or damaged Tickets. We may cancel a Ticket, where it is sold in a manner not authorised by us. You may be refused entry to the Festival if your Ticket is found to be damaged or cancelled.
Refunds, Changes and Cancellations:
6. Unless authorised by the Promoter and except as required by law, Ticket sales are strictly non-refundable. You will not be entitled to a refund for a change of personal circumstances, poor weather conditions, where you are evicted from the Festival or where the Promoters makes changes to the Festival.
7. The Promoter reserves the right in its sole discretion to make changes to the Festival, without prior notice, including without limitation dates, venue, line-ups, amenities, facilities, entry and exit times and other Festival attractions.
8. The Promoter may cancel the Festival, for a reason outside the Promoter’s reasonable control, including without limitation, fire, poor weather conditions, drought, acts of god, rulings by council, the police or other authorities (a “Force Majeure Event”). Where the Festival is cancelled due to a Force Majeure Event, the Promoter may provide refunds in its absolute discretion. Where the Festival is cancelled for any other reason, the Promoter will refund of the value of your Ticket less the booking fee.
Access:
9. The Promoter may in its sole discretion refuse you entry to the Festival, if you have breached the Terms and Conditions or otherwise pose a threat to the security of the Festival. If you attempt to obtain access to the Festival Site without a valid Ticket, you will be considered a trespasser and handed to the local authorities for charging, where the Promoter will seek maximum penalties.
10. Upon admission to the Event, you will be provided with a wristband (“Wristband”). You must keep your Wristband on AT ALL TIMES during the Festival and will be evicted if you are caught not wearing one. Lost, damaged or stolen Wristbands will not be replaced. Your Wristband acts as your ‘pass-out’ for the Festival. Your Wristband provides you access to all public areas of the Festival Site:
11. It is a condition of entry to the Festival that you allow Festival staff to search your vehicle, clothes, bags and other possessions prior to entering the Festival Site.
Minors:
12. This is an 18+, anyone underage will not be permitted into the event. Children under the age of 14 are welcome and must be accompanied by a parent or guardian at all times, must have a child’s wristband on at all times with all the relevant emergency contact details as requested by the festival when purchasing a children’s ticket.
13. When attending the Festival, you must follow the direction of the Promoter’s staff at all times, the Onsite Rules which can be found on event pages and channels and will be distributed to all ticket holders via email prior to the event. Anyone found dealing illegal drugs, committing sexual harassment or assault or carrying out any other criminal behaviour at the Festival may be evicted and/or reported to the police.
Cars, Camping and the Environment:
14. To bring your vehicle on the Festival Site, you must display a vehicle pass, which may be pre-purchased via the Website. The Promoter may tow-away any vehicle that is parked on an undesignated area or on the public roads surrounding the festival. You agree that you are only permitted to camp and park within designated areas and as directed by the Promoter. You agree to respect the environment, recycle rubbish and be water efficient at all time during the Festival.
Prohibited Items and Behaviour:
15. You are prohibited from bringing certain items to or acting in certain ways at the Festival. Prohibited items include glass, excessive alcohol (BYO is limited to 1 x slab or 750mm plastic bottle of spirits), pets (with the exception of registered guide dogs), BBQs, fireworks, candles, gas stoves, quads or mini bikes, generators, sound systems, illicit drugs and illegal substances.
Prohibited behaviour includes lighting fires, stealing, harming the environment, disrupting local communities, damaging the Festival Site and equipment, tampering with neighbours’ properties, anti-social behaviour, aggressive or harassing conduct and impaired driving. Refer to the Event page for a full list of prohibited items and behaviour and for more information.
If we are required to confiscate a prohibited item, we do not guarantee the safe return of that item. You agree we are not responsible for any loss or damage associated with us confiscating a prohibited item.
VOLUNTEERS:
you must be 18 years of age to volunteer and use the full name as shown on your ID. This needs to match your ticket and also makes it easier to review your application, confirm your purchased volunteer ticket and then refund your volunteer ticket post festival when your shift has been confirmed as completed.
volunteers are required to purchase a volunteer ticket for $250+gst & fees via the humanitix ticketing page. once a shift is accepted, a unique code will be sent via email and this code is used to access your unique volunteer ticket. a vehicle pass also needs to be purchased if driving into the festival, but volunteers do not need to purchase an early access pass.
if you have accepted a volunteer shift(s) and have purchased a volunteer ticket but your circumstances change and you require a volunteer ticket refund, this will incur a $50 administrative fee up until 2 weeks before the festival begins. if you require a volunteer ticket refund within 2 weeks of the festival beginning, this will incur a $100 administrative fee.
we encourage volunteers to get to site early to ensure you have time to set up camp, settle in and check out the site before your shift begins. we expect all volunteers to attend their shift(s) dressed appropriately with fully enclosed footwear, sober & well hydrated. please make sure you bring a drink bootle, a hat and sunscreen if required. if you are intoxicated when arriving for your shift, you will not be able to complete your shift and you will forfeit your shift and refund.
Privacy:
16. You agree that we may collect, use, store and disclose personal information belonging to you, in accordance with our Privacy Policy.
Intellectual Property and Recordings:
17. The Promoter is the exclusive owner or licensee of all intellectual property created to promote the Festival including registered trade mark ‘INTERSTELLAR GROOVE’ and INTERSTELLAR GROOVE logo (“Festival IP”). Should you wish to use the
Festival IP other than for private, non-commercial purposes, you must obtain the prior written consent of the Promoter.
18. All media personnel must have the prior written approval of the Promoter to enter the Festival Site. Professional audio visual cameras (as determined by the Promoter) are not permitted at the Festival, unless you have the prior written permission of the Promoter and carry that permission at all times.
You agree that authorised personnel may take photos, films and other recordings of you at the Festival and the Promoter may use those in perpetuity for any promotional purpose. If you take any photo, film or other recording at the Festival, you also agree to let the Promoter use those in perpetuity for any promotional purpose.
Risk:
19. Entry to the Festival is AT YOUR OWN RISK. You acknowledge that there are many inherent dangers of attending a camping festival which may result in loss or damage to your property, personal injury or even death and you agree to take all necessary steps to keep yourself safe such as wearing footwear and earplugs and staying hydrated. Where you are injured or fall ill at the Festival, you consent to the Promoter arranging the necessary medical treatment and medical authorities exchanging personal and sensitive information with the Promoter in order for the Promoter to address risks and hazards at the Festival. The Promoter does not accept any responsibility for loss or damage to your personal property.
Waiver:
20. To the fullest extent permitted by law you agree to waive any legal rights of action you may have against and release the Promoter, its officers, employees, agents, contractors, volunteers (the “Associates”) from all claims, liability, loss, damage and costs however so arising out of or in relation your attendance at the Festival (whether based in negligence or any other tort, contract, statutory liability, omission on the part of the persons released or otherwise).
Indemnity:
21. To the extent permitted by law, you agree to indemnify and hold the Promoter and the Associates harmless from any and all direct, quantifiable and reasonable claims, liability, loss, damage and costs suffered by the Promoter and the Associates (whether based in negligence or any other tort, contract, statutory liability or otherwise) in relation to you (or any Minor you bring to the Festival) breaching the Terms and Conditions.
General:
22. Any void or unenforceable part of these Terms and Conditions may be severed without affecting the enforceability of the remainder of these Terms and Conditions.
23. This Agreement will be governed by and construed in accordance with the laws of Victoria, Australia and the Federal
Court of Australia (where applicable).
The Parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.
24. The Promoter is permitted to assign this agreement to a third party for restructuring, sale or any other purpose provided that the third party agrees to assume the Promoter’s rights and responsibilities under this agreement.
