FAQ
-
Ticketing and entry
ALL PATRONS MUST HAVE A VALID ADMISSION TICKET, THIS GIVES YOU ENTRY TO THE FESTIVAL AND SITE + FREE CAMPING FROM 11AM FRIDAY 31/10/25
EARLY ACCESS PASSES ARE AVAILABLE ONLINE FOR THOSE WISHING TO GET TO SITE ON THURSDAY 30/10/25 AND THESE ALLOW ENTRY FROM MIDDAY THURSDAY. THESE ARE VERY LIMITED.
ALL VEHICLES ENTERING THE SITE ON ANY DAY OF THE FESTIVAL MUST HAVE A VEHICLE PASS (1 VEHICLE PASS PER VEHICLE, NOT 1 VEHICLE PASS PER PERSON IN THE VEHICLE).
BIRTHDAY TICKETS ARE AVAILABLE FOR $100. IF YOU’RE BIRTHDAY FALLS ON ANY OF THE DAYS THE FESTIVAL IS RUNNING, YOU CAN EMAIL US WITH PROOF OF YOUR BIRTH DATE AND WE WILL SEND YOU A CODE TO PURCHASE A BIRTHDAY TICKET ONLINE.
-
Ticket Resales and Name Changes
For ticket name change requests, please note that Interstellar Groove does not directly manage these types of requests. However, you can take advantage of the convenient Humanitix resale option by simply clicking the "manage order" button found in your order confirmation email.
This allows you to sell your ticket to friends or even list it for resale to the general public. After selecting the tickets you wish to sell, the buyer will be able to purchase them online, and you will receive a refund to the original card that was used for the transaction. -
Refunds
Interstellar Groove Festival has a ‘No Refund Policy’ and any tickets purchased that then need to be refunded due to your personal circumstances changing, must be either re-sold via the Humanitix Re-sale function or via Tixel.
If you are denied entry to the Event or evicted from the Event for anti social behaviour or possessing a prohibited item you will not be eligible for a refund.
-
Entry
Everyone entering the site Thursday must have a valid Admission ticket and an Early Access pass.
Everyone entering the site Friday must have a valid Admission ticket.
Everyone entering the Festival site at any point on Thursday, Friday, Saturday or Sunday with a vehicle, must have a valid Vehicle pass. Please note, these are needed per car, not per person in each car. (1 Vehicle = 1 Vehicle pass)
The Festival Gate / Entry operations times for all Interstellar Groove Ticket holders are as follows:
Thursday - Midday-9pm , Friday - 11am-9pm , Saturday - 10am-9pm, Sunday - 10am-4pmTHERE IS NO DRIVING INTO OR AROUND THE FESTIVAL SITE AFTER 9:30PM. 9:00PM WILL BE THE LAST ENTRY TIME ALLOWED WHERE CARS CAN DRIVE INTO AND AROUND SITE TO FIND A CAMP SPACE. ANYONE ARRIVING TO THE GATE AFTRE 9:00PM WILL BE ASKED TO PARK THEIR CAR IN A DESIGNATED CAR PARK AND WALK THEIR BELONGINGS IN TO SITE TO FIND A CAMP SITE. THIS IS A HARD AND FAST RULE ACROSS EVERY DAY OF ENTRY AND AS PER THE SITES PERMIT.
If you arrive outside of these hours you will be asked to park in the holding bay/paddock area or leave site and come back the following day by Security and the Operations team.
-
Leave No Trace
This goes without saying in the year 2024 and has always been the case since the day dot, when coming together as a community on the land to celebrate music and each other. There is no other option but to look after the land we use and I would like to call out all Interstellar Groove attendees to lead by example for your neighbour, your best friend, your crew, and anyone within the festival site, that it's up to all of us to clean up after ourselves. This refers to what we bring into the festival, what we use, how we use it and what we take home. In our first year the only thing found in our camp grounds was a tied up rubbish bag neatly placed next to a tree and the stages were kept immaculate every day. We must continue on the good work we started in year one.
Our 'leave no trace' policy at Interstellar Groove is essential for preserving the natural environment and promoting sustainability. By adhering to this policy, all our patrons are encouraged to minimise their impact on the surroundings by disposing of waste properly, respecting wildlife habitats, and preserving natural resources. This not only helps maintain the beauty and integrity of the festival site but also ensures that future generations can enjoy the same experience. The benefits of this policy at our festival include reduced litter and a more responsible approach to the environment. We have found that being conscious about our environment also has a flow on effect on responsible behaviour, enhancing a sense of community and responsibility among all of us, leading to a more overall enjoyable experience for all.
-
Prohibited Items
- ILLEGAL SUBSTANCES
- ILLICIT DRUGS
- ANY GLASS
- NO PETS
- SOUND SYSTEMS
- GENERATORS
- QUAD OR MINI BIKES
- GAS STOVES
- GAS BOTTLES
- FIREWORKS
- CANDLES
- BBQs
- NO KNIVES OR WEAPONS
-
What you need to bring
- Your positive vibes and smile
- Appropriate camping equipment
- Clothing to suit all temperatures
- Water for your camp. There will be water points for refills within the festival, but bringing 20 litres per person is strongly advised.
- Food & Snacks, pack what you need to nibble on, an array of food vendors will be at the festival to service your hunger and energy needs.
-
BYO Alcohol
Limited BYO (1 x slab or 750mm bottle of spirits per person) & licensed bar available. All spirits must be decanted before entry. Strictly no glass on the festival site.
-
Travel: Catch the bus
Catching the bus is good in so many different ways. It's great for the environment, it takes any potential stress out of your travel to and from site and it's a really awesome way to meet new people and friends before you even arrive.
Bus passes can be purchased online. The bus will depart from the pick up loading zone at 650 Lonsdale Street , Ritzcarton Hotel (4 mins walk from Southern Cross Station) at 11am on Friday 30/10/25. It will return back to the same location just near Southern Cross from the site at Tuesday 10am.
-
Camping and Glamping
GLAMPING PACKAGES ARE AVAILABLE AND CAN BE PURCHASED ONLINE. GLAMPING PURCHASES CLOSE ON FRIDAY 24/10/25 AT 9AM.
ANY ADULT OR FAMILIES ATTENDING WITH CHILDRENN (14 & UNDER), MUST CAMP TOGETHER IN THE DEDICATED FAMILY CAMPING AREA.
ACCESIBLE CAMPING AVALIABLE? DO WE OFFER THIS?
-
Site
More info coming soon.
-
Workshops / Markets / Food and Drink
More info coming soon.